Refund policy

Returns

Due to the nature of our skincare and body care products, we are unable to accept returns of any item that has been opened, unsealed or used. This is to protect the health and safety of all our customers and to comply with hygiene standards.

Products that have been opened or had their protective seal broken are non-returnable and non-refundable.

Damaged or Incorrect Items

If your order arrives damaged, faulty or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

Once reviewed, we will arrange a replacement or refund where appropriate.

Unopened Returns

If you wish to return an unopened and unused item, please contact us within 14 days of receiving your order. Any return must be:

Unopened and unused.
In its original packaging with any seals intact.
Returned in a resalable condition.

Return postage costs are the responsibility of the customer unless the item is faulty or supplied in error.

Refunds

Once an eligible returned item has been received and inspected, any approved refund will be processed to your original payment method. Please allow 5 to 10 working days for the refund to appear, depending on your payment provider.